Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of Pagsun ("we," "us," or "our"), operated by Pagsun, a company registered in Singapore, including our website at ai.pagsun.com and all related services ("Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. Description of Services

Pagsun sets up private AI teammates: AI systems built with you for one specific, repeated job in your business, working to your rules, with a named person on your team approving their work. We work in three phases:

• Your job: you describe the job you want help with. This is free.
• Define: live sessions with our team, in which we agree the job with you and prepare documents such as its job description, rules and data map.
• Onboard: if you go ahead, we build the AI teammate, connect it to the tools the job needs and test it on your samples.
• Work together: the AI teammate does the job, with your approver reviewing its work, an activity log, and regular updates to its rules.

Email support from our team is available throughout.

3. Pricing and Payment

• Describing a job and the Define phase are free and require no payment details.
• Onboard is quoted individually after Define, and Work together is a monthly plan per AI teammate. You pay nothing for either unless you accept a quote.
• Onboard and Work together are each governed by their own written agreement, issued with the quote. Where that agreement and these Terms differ, the agreement applies.

4. Refund Policy

Please refer to our full Refund Policy for what is free, what is paid, and how to request a refund.

5. Define Sessions

Live Define sessions are subject to the following conditions:

• Sessions can be booked as soon as you have described a job. They are booked one at a time: you can only book your next session once the one before it is complete.
• Sessions are held by video call. A meeting link is generated automatically as soon as you book a slot.
• If you miss a scheduled session or need to reschedule one that's already booked, contact us at ai@pagsun.com and we'll get you rebooked.

6. User Responsibilities

You agree to:

• Provide accurate information about your role, sector, and the job you describe.
• Use the Services only for lawful professional purposes.
• Not share, resell, or distribute the documents or any other content delivered to you outside your organisation.
• Not misuse or abuse access to sessions or support channels.
• Keep your account credentials confidential and notify us immediately of any unauthorised access.

7. Intellectual Property

All content delivered through Pagsun, including Define documents, AI-generated workflows, and session materials, is the intellectual property of Pagsun.

When we deliver it, you are granted a licence to use the delivered content within your own business, including sharing it with your own employees, contractors, or engineers for the purpose of implementing it. This licence is non-transferable outside your organisation. You may not copy, reproduce, distribute, or create derivative works for any other party without our written consent.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Pagsun shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

Our total liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you paid us in the 30 days preceding the claim.

9. Modifications to Terms

We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last Updated" date. Continued use of the Services after changes constitutes your acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of Singapore. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Contact Us

If you have any questions about these Terms, please contact us at: