Refund Policy

Overview

Pagsun AI ("Pagsun"), a company registered in Singapore, works in three phases: Define, Onboard and Work together. This policy explains what is free, what is paid, and where the refund terms for each paid phase are set.

What Is Free

Describing your job and the Define phase, including the sessions with our team and the documents we prepare with you, are free. We don't ask for payment details for either, so there is nothing to refund.

Onboard and Work Together

We quote Onboard and the monthly Work together plan only after Define, and only if you decide to go ahead. Each is covered by its own written agreement, which sets out:

• What you pay and when.
• When and how you can cancel.
• Whether, and when, any amount is refundable.

If that agreement and this policy differ, the agreement applies.

How to Request a Refund

If you believe you are owed a refund under your agreement, email ai@pagsun.com with:

• Your full name and the email address on your account.
• Your invoice number or payment confirmation.
• The reason for your request.

We will review your request and respond within 2 business days.

Refund Processing

Approved refunds will be processed within 5–10 business days and credited to the original payment method. Processing times may vary depending on your bank or card issuer.

Contact Us

For any questions about this Refund Policy, see our Terms and Conditions or reach out to us: